Basic Printer Troubleshooting Steps

1. When connected by a USB cable, reseat both ends of the cable going from the computer to the printer.

2. When connected to a wired or wireless network, make sure the network is working correctly and that the printer is connected to the network.
(to make sure the printer is on the network, print a network set up page, for more information on how refer to the user's guide, refer to the Downloading and Viewing Printer Manuals

3. Restart the computer.

4. Turn the printer off.

5. Unplug the printer power cord from the A/C outlet or surge protector and wait at least 30 seconds.

6. Plug the printer power cord back into the A/C outlet or surge protector.

7. Turn the printer back on.

8. Make sure the desired printer is set as the default printer.

9. Print a test page.